GI Support Line
Last updated:

The support line for those who need information and emotional support while waiting for gender affirmative healthcare.

If the phone line is busy or closed, you can email or leave a text or WhatsApp message and we will get back to you via your chosen method of communication.


0330 3559 678

WhatsApp chat:

07592 650 496

Who can contact the Support Line?

Anyone who is personally impacted (including family and friends) by the NHS gender care waiting list and is in need of support and information.

Our Support Line works in partnership with the patients of Nottingham Centre for Transgender Health, Sheffield Porterbrook Clinic and the Laurels Exeter.

What can I call about?

The calls are confidential and are there to provide a supportive and listening ear to any questions and concerns you might have while waiting for your appointments with NHS gender care.

You can contact the Support Line:

  • to access confidential support

  • to access helpful information

  • to chat about self-care

  • to talk about how you might handle difficult times

  • to look at taking care of yourself in terms of holistic wellbeing, thinking about your mind, body and spirit.

Who will answer my call?

Our helpline is staffed by fully trained Gendered Intelligence staff members who are all trans and/or non-binary themselves.

Our Support Line staff are here to provide trans affirmative support to you.

In crisis?

If you are in a physical or mental health crisis, or your reason for contacting us gets more concerning, please call 111 or 999 accordingly to get support or medical assistance. Or contact Samaritans on 116 123.

Our 'In a Crisis' page has details of other support lines you can contact.

  • Samaritans 116 123
  • Domestic Violence Hotline 0808 2000 247
  • Switchboard LGBT+ helpline 0300 330 0630
  • LGBT Domestic Violence Helpline 0300 999 5428 or [email protected]
  • The Survivors Trust 0808 801 0181
  • Mind 0300 123 3393
  • Mindline Trans+ 0300 330 5468
  • Age UK 0800 169 6565
  • Childline 0800 1111

Support Us

Become a friend of Gendered Intelligence.


Find out about volunteering for Gendered Intelligence.


Training for professionals on trans issues.

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