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Support Line

Direct support through email, WhatsApp, or phone, for people waiting for gender-affirmative healthcare

Who it's for

Age range: 18+

Trans people, their friends and family and professionals directly impacted by gender healthcare waiting lists

Where it is


Phone, email and WhatsApp



When it is

Monday 12-5pm; Tuesday 2-7pm; Wednesday 10-3pm; Thursday 12-5pm; Friday 10-3pm

Access support by phone, email or WhatsApp chat.

Phone: 0800 640 8046
Email: supportline@genderedintelligence.co.uk
WhatsApp: 07592 650 496

The Gendered Intelligence support line is a free and confidential service in partnership with Nottingham Centre for Transgender Health, Sheffield Porterbrook Clinic, East of England Gender Clinic and the Laurels Exeter. This includes people who have been seen by the gender clinic and are waiting for their next appointment or treatment. We are run by and for trans/non-binary people and do not share information with the gender clinics without your consent. All staff are trained to handle calls and respond to a variety of different needs and circumstances.

If the phone line is busy or closed, please leave a voicemail or message and we will get back to you.

You can contact the Support Line:

  • to speak to another trans person
  • to access confidential support
  • to ask your questions around gender healthcare in the UK
  • to access helpful information
  • to chat about self-care
  • to talk about how you respond to and manage difficult times
  • to look at taking care of yourself in terms of holistic well-being, thinking about your mind, body and spirit.

The calls are confidential and are there to provide a supportive and listening ear to any questions and concerns you might have while waiting for your appointments with NHS gender care. We aim to remove and mitigate barriers to accessing our services. Please let us know how you like to communicate - we are here to support you and we want to ensure you get what you need from the conversation.

If you are under 18 please contact our youth service at youthwork@genderedintelligence.co.uk.

Contact us