Support Line
Direct support through email, WhatsApp, or phone, for people waiting for gender-affirmative healthcare
Who it's for
Age range: 18+
Trans people, their friends and family and professionals directly impacted by gender healthcare waiting lists
Where it is
Phone: 0800 640 8046 | WhatsApp: 07592 650 496 | Email: supportline@genderedintelligence.co.uk
Standard Opening Hours:
Monday 12-5pm
Tuesday 2-7pm
Wednesday 10-3pm
Thursday 12-5pm
Please note these times are liable to change.
Phone: 0800 640 8046
Email: supportline@genderedintelligence.co.uk
WhatsApp: 07592 650 496
The Gendered Intelligence support line is a free and confidential service in partnership with Nottingham Centre for Transgender Health and East of England Gender Clinic. This includes people who have been seen by the gender clinic and are waiting for their next appointment or treatment.
Until the end of October 2026, we are also partnered with The Laurel’s Gender Clinic, Exeter. We have already launched our new pilot service with LGBT Foundation, Waiting Well. This service will continue to provide support for people on the Exeter Gender Clinic waiting list after October 2026.
Other Gender Identity Clinics have their own support for people on their waiting lists; check the clinic websites for details.
NHS England is planning a new national support service for people on all gender clinic waiting lists. When this service is running, details will be available at the National Adult Gender Referral Support Service website.
The Gendered Intelligence Support Line is run by and for trans/non-binary people, and we do not share information with the gender clinics without your consent. All staff are trained to handle calls and respond to a variety of different needs and circumstances.
If the phone line is busy or closed, please leave a voicemail or message, and we will get back to you.
You can contact the Support Line:
- to speak to another trans person
- to access confidential support
- to ask your questions around gender healthcare in the UK
- to access helpful information
- to chat about self-care
- to talk about how you respond to and manage difficult times
- to look at taking care of yourself in terms of holistic well-being, thinking about your mind, body and spirit.
The calls are confidential and are there to provide a supportive and listening ear to any questions and concerns you might have while waiting for your appointments with NHS gender care. We aim to remove and mitigate barriers to accessing our services. Please let us know how you like to communicate - we are here to support you and we want to ensure you get what you need from the conversation.
If you are under 18 please contact our youth service at youthwork@genderedintelligence.co.uk.