Head of Professional and Educational Services

Join the team at GI as Head of Professional and Educational Services!

At GI, Professional and Educational Services (PES) has been one of the organisation’s strongest income-generating areas, training over 54,000 people since 2013 and reaching a historic high of over £250k in 2023–24. However, since January 2024, we have been working in a more volatile operating environment for trans-inclusion work. This post has therefore been designed as a 15-month fixed-term role to stabilise the PES team and rebuild service delivery while conditions settle.

The Head of Professional & Educational Services (HPES) will play a pivotal role in leading this change management, embedding new marketing and outreach strategies, overseeing improvements in our operations and launching new products.

This is a combined management / service delivery role, it involves managing the PES Team, ensuring the smooth day-to-day operation of the team and providing an element of front-line training capacity / cover. The role is a broad operational one, covering all aspects of the service. You will look after a small team of staff – mostly part time trainers - providing line management support, responding to operational queries, and being the first point of contact for HR queries, as well as chairing team meetings, ensuring training needs are recognised and dealt with, etc.

The role also involves preparation, delivery and follow up of training; processes and systems management; contract pricing and management; quality assurance; analysis and reporting; client relations and learning design.

The information below will help you decide if you would like this job; and tells you what to do if you decide you want to apply.

For more information on our team, benefits and culture, visit our Working at Gendered Intelligence page.

For more information on our organisation and vacancies visit our Join the Team page.

Apply: Head of PES

Job Overview

Contract type: Fixed term - 15 months
Hours: 35 hours per week
Salary: £42,839.35, plus London Weighting of £3,250 where applicable
Location: Hybrid from our London office (with travel to training venues)
Line Manager: Director of Services
Responsible for: 5 trainers/consultants

Recruitment Process & Timeline

Before filling out your application form, you can visit our guidance page.

Deadline for submission of applications: Noon on Monday 12th January 2026
Shortlisted applicants will be informed by: Friday 16th January 2026
Interviews are provisionally organised for Friday 23rd January 2026. If you are not available on this day please let us know this when you apply. Interviews will take place in our London offices, in Bethnal Green.

All job offers are made subject to references and DBS checks.

Job Description

Main Duties and Responsibilities

To line manage contracted staff members who are trainers and consultants; and to task manage administrative and other staff appointed to carry out duties for PES.
To manage the overall PES team day-to-day activities
The Team’s delivery of a range of standard and bespoke training, education and speaking packages. Management of consultancy work and clients
PES processes and systems including those relating to enquiries, bookings, contract pricing and management, evaluation, and quality assurance; gathering and analysing feedback and addressing any issues arising.
Supporting the team; chairing regular team meetings and managing the queries / professional development / peer review of staff on the team.
Reporting against plan and budget and on major contracts or grants.
To deliver training yourself, especially bespoke / complex work, including all associated administration, preparation, liaison and follow up tasks, and to provide cover for key sessions.
To assess, price and quote for complex work; to plan and project manage larger jobs including contractual arrangements.
To manage the business development of training and consultancy with the support of the Director of Services and CEO.
To contribute to developing, testing and delivering new training options and consultancy products such as e-learning, in collaboration with the Trainers / Consultant and Director of Services.
To liaise with clients, co-workers and other stakeholders in a swift and professional manner maintaining high quality, effective customer relations.
To be part of, and contribute to, the Management Group at GI, alongside other department heads and Senior Leadership Team.
To exercise in-depth and in-breadth understanding of trans identities and experiences, trans communities and gender diversity, and the issues affecting trans people. To be confident to interact with clients about these subjects, and to be confident to manage a team of primarily trans staff.
To undertake ongoing and evolving thinking about those subjects, maintaining GI’s thought leadership in the field, and to apply them operationally to PES.
To undertake your own professional development, participating in activities such as Continuing Professional Development under the direction of the Director of Services.
To represent Gendered Intelligence at various events, conferences or forums and other networking opportunities

General Requirements

To bring GI’s “3P’s” to your work – Professionalism, Positivity and Passion, and to take a non-judgmental approach to everyone you work with external and internal to GI.
To reflect the wider values of the organisation such as being open to an ethos of collaboration and working together, to recognise the positive aspects of trans lives and to stand up for trans people, especially young trans people.
To take care of the health and safety of yourself and others who may be affected by your actions at work, at all times; to operate within the Company’s Health and Safety policy; and to participate in health and safety processes (for example risk assessment) when necessary.
To follow all relevant GI policies, ensuring these are carried out in practice in relation to the job; in particular to behave in accordance with Gendered Intelligence’s Codes of Conduct and Equal Opportunities Policy as well as our Safeguarding Policy and Procedures.

Person Specification

We recognise societal structures adversely affect people with marginalised identities / experiences and we are committed to building and supporting a diverse team. If you feel you have the qualities to fulfil these specifications, but do not have formal qualifications, or feel less confident about your experience, we are keen for you to apply. You are welcome to evidence the person specification qualities outlined below through a variety of ways outside of paid work. This could, for example, be through organised volunteering roles; caring roles; informal community activity or any other route.

Essential/Strongly Desired

Skills and Abilities

Able to manage, motivate and support a team of professional trainers, consultants, facilitators and administrators
Excellent organisational skills especially regarding task and diary management; able to manage and prioritise a multi-faceted workload
Excellent training / facilitation skills
An excellent understanding of good client liaison and relationship management; tact, sensitivity and a diplomatic manner with a range of different stakeholders
Able to respond calmly, positively and professionally to challenging clients and exhibit an appropriate degree of resilience
Experience of Business Development/Marketing/Service Design
Able to manage the planning and contractual aspects of the work – costing, project planning and resourcing, writing proposals, terms and conditions, project management, reporting
Ability to manage a budget and report against a budget.
Able to implement, manage, work with and improve systems and processes for the PES department including CRM management
Experience of writing Reports, Proposals, Funding Applications

Knowledge

An in-depth and in-breadth understanding of trans identities and experiences, trans communities and gender diversity, and the issues affecting trans people; a proficient and up-to-date understanding of the language and terminology relating to trans people
A strong understanding of legislation that affects trans people, in particular the Equality Act 2010 and the Gender Recognition Act 2004
Good working knowledge of Microsoft Office including Word, Excel, PowerPoint

Qualifications

Level 3 Award in Education and Training qualification or equivalent.
(If you do not already have this, you must be willing to obtain it in the first 6 months of working for GI

Desirable

Experience of working within an LGBTQ setting
Experience of working in a similar combined managerial / front line delivery role
Able to develop effective, practical training courses, activities and materials that achieve identified learning outcomes

Diversity Information

We are actively seeking to bring people with different lived experiences, diverse backgrounds, abilities and gender identities into the organisation, to create a workplace that is welcoming for all. As part of our commitment to increasing diversity, we have included a Diversity monitoring form, which is not mandatory, but we hope you will complete.

GI Recruitment - Diversity Monitoring Form

To find out more about our commitment to diversity and inclusion, visit our Working at Gendered Intelligence page.

Additional Support

Want to learn more before applying? We’re aware that people may have different needs or additional queries, and we want to support all potential applicants.

Option 1: You can contact Mridul Wadhwa, Director of Services, who will be line-managing the role and Chairing the Panel, directly via mridul@genderedintelligence.co.uk

Option 2: Contact recruitment@genderedintelligence.co.uk for anonymous support. As well as responding to any general queries about the process, we are offering a limited number of 15 minute slots to support candidates with their applications. These 1:1 online sessions will be hosted by the Director of Operations.

The sessions will provide the opportunity for potential applicants to ask any questions they have about GI, the process, or how to complete or what to include on the application form, in a confidential space. We hope these sessions will encourage individuals from marginalised and/or under-represented sections of our communities to apply for this position. While open to all, we would specifically encourage individuals who are transfeminine or people of colour to apply for a slot.

Please email recruitment@genderedintelligence.co.uk by 9am on Tuesday 6th January if you would like to take advantage of this offer.

Apply: Head of PES

Downloadable resource

HeadofPES_recruitmentpack_Dec25_V.03.pdf

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